Java crashes after a while

Hello,

We run java in a virtual PC but after a while the java application seems to crash for no reason. Crashes happen at random times after no specific actions. We’ve tried freshly reinstalling java and ignition but this does not seem to help.

We’re not sure if it’s java or ignition causing this problem. From the windows event viewer we get following message:

Faulting application name: jp2launcher.exe, version: 11.161.2.12, time stamp: 0x5a39c734
Faulting module name: ntdll.dll, version: 6.1.7601.23455, time stamp: 0x573a54b7
Exception code: 0xc0000374
Fault offset: 0x00000000000bf262
Faulting process id: 0xd08
Faulting application start time: 0x01d3e38d3440043b
Faulting application path: <C:\Program Files\Java\jre1.8.0_161\bin\jp2launcher.exe>
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: cf14ade1-4f80-11e8-abf3-000c294c57e6

Ignition version: 7.7.2 64bit
Java version: Version 8 update 161

Does any1 have any idea what’s causing this problem?

It’s the client crashing (jp2launcher). Do you have the same issue on other clients? Perhaps you can set up a separate client to see if it also happens.

You could also try the native client launchers instead of the web launcher.

Hello Sanderd17,

This also happens in the designer. The test machine we run this on is the server itself so we don’t have any clients setup atm.

Take a look at this forum post: https://www.techsupportforum.com/forums/f299/app-crashing-0xc0000374-and-0xc0000005-exception-code-696061.html

From the post:

So it’s likely something is quite wrong with your system. Either the virtual installation, the VM, or with the physical machine.

Porting it to a clean installation should probably work.