looking for ideas how to create maintenance requests tracking system.
Rough idea is something like that:
- Operator press “Maintenance request” button on machine HMI, optionally adds some info
- Request is registered in Ignition database
- Maintenance technicians are notified (screen in maintenance room, email, SMS, etc.)
Technicians acknowledges following request stages (logged in database):
Actually started working
Statistic should be generated (request by the machine, response times, etc.)
Maybe machines could have priorities assigned and technicians would react according to that.
Maybe someone already had project like that.
Any ideas are welcome - both about functionality and technical implementation