I have a customer running version 8.0.12 that notified me of an issue where they were only receiving alarms via SMS, but not voice or pager (email). I logged into the gateway and checked the pipeline status and there are 20-30 alarms in here that seem to be stuck in the notification block with the status of throttled. I clicked cancel but they did not clear out. I switched rosters, did a few other things and had it calling my phone in which I was able to acknowledge the alarm. I also injected a fake alarm in to the pipeline via the gateway which worked, and was able to click cancel for each of these on that screen but they still won’t clear out. I am not sure if this is why the voice or pager notifications were not working.
Go to the Alarm pipeline block and show the configuration there. How do you have the blocks set up as well as what settings do you have on the notification block? What’s the settings for delay between messages as well as do you have consolidation enabled and what are the timeouts?
