Numeric Entry Field — Dot no longer accepted as decimal separator after 8.3.4 upgrade

Ignition
1

Hello everyone,

We recently upgraded our gateway from 8.1 to 8.3.4, and since then we've been experiencing an issue with the Numeric Entry component: the dot key on the numeric keypad is no longer recognized as a decimal separator.

This worked fine in 8.1, and our operators are accustomed to using the numpad dot for data entry — changing that habit would be a significant disruption on the production floor.

Has anyone else encountered this regression after upgrading to 8.3? If so, did you find a workaround (e.g., a component property, a locale/regional setting, or a scripting approach)?

Thanks in advance for any leads.

2

I don't suppose you've all moved location into a new locale? :slightly_smiling_face:

Does the other keyboard dot work or does it just affect the numpad key? (does the numpad key work at all eg in notepad?)

3

Hello,

Following your replies, I was able to run some additional checks and wanted to share more details.

First, we did not move any installations — we only updated our existing gateways to version 8.3.

We have reproduced the issue across three separate environments:

  • A local gateway (on my own workstation) running 8.3.6

  • A server on 8.3.4 updated from 8.1

  • A server on 8.3.4 installed natively on 8.3 (never went through 8.1)

Regarding the keyboard: the dot key works fine everywhere else on our machines. The problem is identical with both the numpad dot and the main keyboard dot. We use AZERTY keyboards, but I also tested by switching to a QWERTY (US) layout — with no change in behavior.

Thanks for your help.

4

I understand that you are using perspective.

If you have the vision module installed (you can install it and run in trial mode as well), have you tried testing in a vision window? Just as a source of further information.

5

It works perfectly on Vision with the Numeric text field.