Perspective Start Blocked - Websocket connection closed unexpectedly. code=1006

Hello,

I am not able to initiate perspective session, my app is stucked. as in the following screen shot.

This happens only when I open my perspective app through network. When I open the the app locally there is no problem.

Note: Trough network I can access to gateway portal, sync is active and working between gateways.

Here is the corresponding log:

| WebSocketChannel | 30Aug2024 09:52:19 | Websocket connection closed unexpectedly. code=1006, reason=Session Closed, codeMeaning=Normal Closure, codeDescription=Reserved. Indicates that a connection was closed abnormally (that is, with no close frame being sent) when a status code is expected. |
| WebSocketChannel | 30Aug2024 09:52:19 | Websocket connection errored out. Keeping session open. |
| ClientSession | 30Aug2024 09:52:19 | WebSocket disconnected from session. |

That usually means there is a firewall or router between client and gateway that doesn't support websockets. The only solution is upgrading or bypassing that problem network device.

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