Remote Audit Profile: Store and Forward not Forwarding

Ignition
1

We use remote audit profiles on gateways running 8.1.27, after updating from 8.1.22 when store and forward is enabled on the audit profile records aren't landing in the DB. When disabled, records appear as normal.

When using trace I couldn't find any specific logs regarding the audit profile and no quarantined records in the store and forward. Is there anywhere I could look for what might be causing the issue?

Thanks for the insight.

2

Hi,

I looked in to this a little bit, and I would recommend creating a support ticket with our support department. Here is a link to our support department where you can reach out to us by email or phone to discuss this issue.

3

Thanks Bryson, we found the issue. There was a naming conflict with the audit group and a db connection and the resulting store and forward groups created.

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