Hello.
We have the next error on logs. We have a lost connection on Gateway Network, but the error talk about a duoble connection, but… there is an only connection.
Could you help us?
Thank you.
Best regards.
Hello.
We have the next error on logs. We have a lost connection on Gateway Network, but the error talk about a duoble connection, but… there is an only connection.
Could you help us?
Thank you.
Best regards.
Hello.
We have more information about de error:
INFO | jvm 3 | 2022/03/15 09:41:08 | I [G.L.S.T.SubscriptionManager ] [08:41:08]: [_0:0:pvh-backend_tagsubupd_cheste-edge-oee:5] Error delivering subscription updates. The remote gateway may not be available, or the session may be expired. Turn this logger to debug for full error information.
INFO | jvm 3 | 2022/03/15 09:41:08 | E [m.T.W.WebSocketConnection ] [08:41:08]: → outgoing local=‘cheste-edge-oee’ remote=‘pvh-backend’ method=doSend: Socket timeout occurred while downloading message from _0:0:Cheste-Edge-OEE, header=[opCode=MSG_SEND, subCode=0, flags=1, messageId=29146, senderId=‘pvh-backend’, targetAddress=’_0:0:Cheste-Edge-OEE’] gan-remote-connection-id=https://35.210.239.254:8060/system
INFO | jvm 3 | 2022/03/15 09:41:08 | java.net.SocketTimeoutException: Read timed out
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/java.net.SocketInputStream.socketRead0(Native Method)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/java.net.SocketInputStream.read(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/java.net.SocketInputStream.read(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/sun.security.ssl.SSLSocketInputRecord.bytesInCompletePacket(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/sun.security.ssl.SSLSocketImpl.readApplicationRecord(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/sun.security.ssl.SSLSocketImpl$AppInputStream.read(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.io.SessionInputBufferImpl.streamRead(SessionInputBufferImpl.java:137)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.io.SessionInputBufferImpl.fillBuffer(SessionInputBufferImpl.java:153)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.io.SessionInputBufferImpl.readLine(SessionInputBufferImpl.java:280)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:138)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.conn.DefaultHttpResponseParser.parseHead(DefaultHttpResponseParser.java:56)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.io.AbstractMessageParser.parse(AbstractMessageParser.java:259)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.DefaultBHttpClientConnection.receiveResponseHeader(DefaultBHttpClientConnection.java:163)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.conn.CPoolProxy.receiveResponseHeader(CPoolProxy.java:157)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.protocol.HttpRequestExecutor.doReceiveResponse(HttpRequestExecutor.java:273)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.protocol.HttpRequestExecutor.execute(HttpRequestExecutor.java:125)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:272)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:186)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
INFO | jvm 3 | 2022/03/15 09:41:08 | at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
INFO | jvm 3 | 2022/03/15 09:41:08 | at com.inductiveautomation.metro.impl.protocol.websocket.WebSocketConnection$RunDownload.run(WebSocketConnection.java:1880)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:41:08 | at java.base/java.lang.Thread.run(Unknown Source)
INFO | jvm 3 | 2022/03/15 09:43:14 | I [m.T.W.WebSocketConnection ] [08:43:14]: [939068435] pvh-backend connection status has been updated from Running to Faulted: Remote connection has missed 31 pings, the web socket connection status is being set to faulted gan-remote-connection-id=https://35.210.239.254:8060/system
INFO | jvm 3 | 2022/03/15 09:43:14 | I [m.M.Routing ] [08:43:14]: Route disconnected between server ‘_0:0:pvh-backend’ and connection ‘pvh-backend|https://35.210.239.254:8060/system’
INFO | jvm 3 | 2022/03/15 09:43:18 | E [m.T.W.MetroWebSocket ] [08:43:18]: → outgoing local=‘cheste-edge-oee’ remote=‘pvh-backend’ method=onClose: Remote server rejected web socket: Duplicate connection
INFO | jvm 3 | 2022/03/15 09:43:18 | I [P.InternalDatabase ] [08:43:18]: Creating auto-backup of internal database “config.idb”…
INFO | jvm 3 | 2022/03/15 09:43:19 | I [P.InternalDatabase ] [08:43:19]: Created auto-backup of internal database “config.idb” in 694 ms
INFO | jvm 3 | 2022/03/15 09:43:44 | E [m.T.W.MetroWebSocket ] [08:43:44]: → outgoing local=‘cheste-edge-oee’ remote=‘pvh-backend’ method=onClose: Remote server forcibly closed the web socket: java.util.concurrent.TimeoutException: Idle timeout expired: 30000/30000 ms
We are waitingo for your answer.
Best regards.
If this is urgent your best bet is to call into support via telephone.
There was two connections, one with ethernet wire and other with WiFi.
The solution is disconnect WiFi.