Renaming folder loses tags. Cannot rename or delete folder. Cannot create new tags or folder

Ignition
1

I encountered a problem today. Imported some tags via JSON to create a new sub-folder and tags. This all worked fine and tag values were updating.

As the new sub-folder had the same name as the parent folder, I renamed the sub-folder by adding “_Alarms” to the end of its name. However, when I expand the sub-folder, all of the tags have disappeared.

I tried to rename the folder back to the original name but when I press enter to input the sub-folder rename, the name goes back to “xxx_Alarms”. No errors are shown.

When I try and delete the sub-folder I get the error “Bad unknown”.

When I try and import via XML again it starts the import process and when it reaches the “Reading tags…” step the progress bar seems to be stuck. After a long time, I get a long list of errors including “Bad_Failure - tag already exists” and “Bad_NotFound - Parent tag not found”).

If I try and create a new sub-folder with the original name (e.g. PLC1) it creates a new folder but automatically renames it PLC2.

It’s like the original sub-folder still exists in the database, but is not being displayed on the tree view.

Any ideas on how to resolve? I don’t need to keep any history. I can delete tags, folders if required.

2

Try restarting your tag provider from the gateway webpage. I raised a bug report for this a while back, can’t remember the status of it, I’ll link it in here when I have time.

3

@gavin.strack Are you still seeing this? What version are you using?

4

I’ve restarted the device connections and OPC server. No effect. The problem continues. No response from my tech support ticket either.

5

The workaround I’ve been using: Import your tags into a random junk folder, copy whatever you imported and paste it somewhere else, then delete the original import. I have all sorts of issues with the imported folder, but a copy of it seems to work fine.

The only way I’ve found to fix the imported folder that’s all messed up is deleting the parent folder that contains it.

6

Did you try Nick's advice to restart the tag provider? I wouldn't expect restarting the OPC server to help this case.

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