Report page size

We are printing a 8.5 x 14 (legal size) report without dialog. The default paper size in the report designer is set to ‘legal’ with ‘in’ as dimensions. The client has been mentioning that every now and then the report printout truncates at letter size. In running some tests this afternoon, we were able to see the truncation on the print out. I switched the .print call to include dialog and noticed that in most cases the dialog displays the default of ‘legal’, however, every now and then, the dialog displays ‘letter’ as the page size. Any ideas? This is quite bothersome to the client, and now to me, as the report is a WIP load ticket and the control barcodes are being truncated off when in letter size. Running on Ignition 7.6.6