Restore gateway backup won't load

Ignition
1

Hello,

I am trying to load a gateway backup to see how things work, but it won't start. I couldn't access the local host website so I had to reinstall ignition. I can restore my own gateway. but I do not know why I can't open the one my college gave me. With what I can see I think it is a memory issue, but I am not entirely sure this is either the or only problem.

I have attached my wrapper and my igntion.conf.
wrapper.log (3.4 MB)
ignition.conf.txt (8.2 KB)

2

Probably these:

INFO   | jvm 7    | 2025/06/13 11:46:26 | OpenJDK 64-Bit Server VM warning: INFO: os::commit_memory(0x0000021e71000000, 29527900160, 0) failed; error='The paging file is too small for this operation to complete' (DOS error/errno=1455)
INFO   | jvm 7    | 2025/06/13 11:46:26 | #
INFO   | jvm 7    | 2025/06/13 11:46:26 | # There is insufficient memory for the Java Runtime Environment to continue.
INFO   | jvm 7    | 2025/06/13 11:46:26 | # Native memory allocation (mmap) failed to map 29527900160 bytes for Failed to commit area from 0x0000021e71000000 to 0x0000022551000000 of length 29527900160.
INFO   | jvm 7    | 2025/06/13 11:46:26 | # An error report file with more information is saved as:
INFO   | jvm 7    | 2025/06/13 11:46:26 | # C:\Program Files\Inductive Automation\Ignition\hs_err_pid9660.log
ERROR  | wrapper  | 2025/06/13 11:46:26 | JVM exited while loading the application.
FATAL  | wrapper  | 2025/06/13 11:46:26 | There were 5 failed launches in a row, each lasting less than 300 seconds.  Giving up.
FATAL  | wrapper  | 2025/06/13 11:46:26 |   There may be a configuration problem: please check the logs.

Maybe the ignition.conf in the backup you tried to restore is allocating more memory than you have.

3

Is there a way to resolve this beside increasing the memory ?

4

Open the .gwbk file (it's just a zip), edit the ignition.conf file to ask for less memory, zip it back up, restore it.

5

I have put the same memory as my gateway (init and max), but it is now faulted.
Not sure what to do now.
Here's the rapper and gateway backup config I am trying to restore if that can help.
ignition.conf.txt (8.0 KB)
wrapper.log (4.0 MB)

6 
java.io.FileNotFoundException: C:\Program Files\Inductive Automation\Ignition\user-lib\pylib (Access is denied)

(Access is denied)

Investigate Windows permissions and how you've got the service set up to run.