Restore Gateway don't work properly

Hello Guys,

I tried to restore an old backup of the Gateway but when I clicked the restore button, the application, it blocks at the step it try to stop the service (see the image bellow).

I tried to stop the service manualy but without succed.

I already tried to restart the server too. But no change happening

Do you guys have any ideea about this problem?

Thank you in advance!