I have a customer who we set up with a Ignition 7.9.4 Gateway that only generally runs a single a client.
We recently were granted remote access to the server by the company via software called BeyondTrust Remote Support Representative Console. This allows a Teamviewer type of remoting in, a RDP style remoteing in, and VNC’ing in.
Is there a way with this software that I could remote in and then run a copy of the Vision client from my local computer (instead of through the actual teamviewer like instance)?
I know this is a very specific question and understand that it’s probably not something that is documented, but has anyone done this?
Sorry to revive this from the dead - but the vision client only needs HTTP connectivity on the gateway’s main port. If you set it up so you can hit the webpage, that same url can launch a client or designer session.
To run a client, whether Vision or Perspective, from a remote environment, you need a route to the target gateway. VNC and RDP and other screen/keyboard access technologies, pointed at an internal client, do not provide a network route to the gateway.
You generally need a proper VPN solution to run clients from a remote environment.
RustDesk provides tunnelling support, which I've gotten to work with other technologies, and I would guess it would also work with Ignition also, but haven't actually tried it yet. It's a TeamViewer alternative, but also allows direct IP connections. Although that won't help this particular instance with BeyondTrust, but it's about the only screen/keyboard/remote KVM style solution I've seen that does support tunneling traffic as well.
Not in the way I wanted originally where I could work off my laptop. I remote into the target server via BeyondTrust Remote Support and then work on it directly on there.
We do this as well. We also have remote access to the site via a proper VPN, but the client's IT security is tight. They won't add the route or HTTP to the gateway for us. Routes are limited to the PLCs.