RV55 Airlink cannont Acknowledge alarms

I am trying to configure a sms alarm notification. I can receive texts when an alarm is triggered and i can respond to the Airlink with an acknowledgement statment but it will not change it on the alarm table. I can see my text is the last one in the ACEmanager but its not sending to ignition. I followed the set up guide, toggled two way on, and gave area codes on the numbers. Does anyone have any other suggestions on what could be the issue?