Scale Out Architecture - Front & Back End Integration Issue

Hello,

We are using the scale out architecture for the first time. We seem to have an integration issue between the front end (master-redundancy pair) and the back end (master-redundancy pair) during redundancy failover.

To elaborate the issue:

Ignition-01(Master) and Ignition-01(Backup) are the front-end gateways.
Ignition-02(Master) and Ignition-02(Backup) are the back-end gateways.

The issue is when the backend Ignition-02(Master) is down and switches to the redundancy - Igniton-02(Backup), the front-end Ignition-01(Master) recognizes the Ignition-02(Master) is down but it would not connect to the redundancy Ignotion-02(Backup) so the front-end loses connection to the back-end.

Please note, in our current gateway connections setting - the front-end master is only set to have incoming connection from the back-end master but not from the back-end backup. As we expected the back-end backup gateway should be able to automatically establish a connection with the front-end during failover?
Or should we set up the front end to have incoming connection from the back-end backup gateway as well?

Some clarifications would be much appreciated, thank you in advance!

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Any suggestions? Pleeeease :slight_smile: :pray: :pray:

I'd contact support and have them help you.

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Hi, was there any resolution that came from support on this? I plan to have the same implementation.