sendEmail not working in later version

General Discussion
1

I had been using the below sendEmail script happily for a while, using 8.1.19. I tried to do the same command on an 8.1.25 version and I get (full traceback below):

Caused by: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM

Nothing has changed in our smtp server, and we can still send it fine from our .NET applications, but not from 8.1.25

Thanks for any advice
Ken

system.net.sendEmail(smtp="mysmtp.com", fromAddr="myaddress@company.com", \
		subject="Sample subject", body="samplesubject", html=1,to="someoneelsesemail@company.com"])

Java Traceback:
Traceback (most recent call last):
File "", line 4, in
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:325)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendEmail(GatewayInterface.java:693)
at com.inductiveautomation.ignition.client.script.ClientNetUtilities._sendEmail(ClientNetUtilities.java:55)
at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:170)
at jdk.internal.reflect.GeneratedMethodAccessor51.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Error sending email. Session id=5874F589
at org.python.core.Py.JavaError(Py.java:547)
at com.inductiveautomation.ignition.client.script.ClientNetUtilities._sendEmail(ClientNetUtilities.java:58)
at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:170)
at jdk.internal.reflect.GeneratedMethodAccessor51.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.python.core.PyReflectedFunction.call(PyReflectedFunction.java:190)
at com.inductiveautomation.ignition.common.script.ScriptManager$ReflectedInstanceFunction.call(ScriptManager.java:552)
at org.python.core.PyObject.call(PyObject.java:400)
at org.python.pycode._pyx93.f$0(:24)
at org.python.pycode._pyx93.call_function()
at org.python.core.PyTableCode.call(PyTableCode.java:173)
at org.python.core.PyCode.call(PyCode.java:18)
at org.python.core.Py.runCode(Py.java:1687)
at org.python.core.Py.exec(Py.java:1731)
at org.python.util.PythonInterpreter.exec(PythonInterpreter.java:277)
at org.python.util.InteractiveInterpreter.runcode(InteractiveInterpreter.java:130)
at com.inductiveautomation.ignition.designer.gui.tools.jythonconsole.JythonConsole$ConsoleWorker.doInBackground(JythonConsole.java:611)
at com.inductiveautomation.ignition.designer.gui.tools.jythonconsole.JythonConsole$ConsoleWorker.doInBackground(JythonConsole.java:599)
at java.desktop/javax.swing.SwingWorker$1.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.desktop/javax.swing.SwingWorker.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Error sending email. Session id=5874F589
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:325)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendEmail(GatewayInterface.java:693)
at com.inductiveautomation.ignition.client.script.ClientNetUtilities._sendEmail(ClientNetUtilities.java:55)
... 23 more
Caused by: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2358)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1823)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1300)
at javax.mail.Transport.send0(Transport.java:255)
at javax.mail.Transport.send(Transport.java:124)
at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities.sendEmail(GatewayNetUtilities.java:255)
at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities.sendEmail(GatewayNetUtilities.java:130)
at com.inductiveautomation.ignition.gateway.servlets.Gateway.sendEmail(Gateway.java:1199)
at com.inductiveautomation.ignition.gateway.servlets.Gateway.doPost(Gateway.java:495)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:523)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)
at com.inductiveautomation.ignition.gateway.bootstrap.MapServlet.service(MapServlet.java:86)
at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1410)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764)
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1665)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:527)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:131)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:578)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:223)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1570)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1383)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:484)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1543)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1305)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at com.inductiveautomation.catapult.handlers.RemoteHostNameLookupHandler.handle(RemoteHostNameLookupHandler.java:121)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:301)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:51)
at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:141)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.server.Server.handle(Server.java:563)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$0(HttpChannel.java:505)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:762)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:497)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:282)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100)
at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:416)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:385)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:272)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.lambda$new$0(AdaptiveExecutionStrategy.java:140)
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:934)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1078)
at java.lang.Thread.run(null)
Traceback (most recent call last):File "", line 4, in
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:351)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:325)
at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendEmail(GatewayInterface.java:693)
at com.inductiveautomation.ignition.client.script.ClientNetUtilities._sendEmail(ClientNetUtilities.java:55)
at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:170)
at jdk.internal.reflect.GeneratedMethodAccessor51.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
com.inductiveautomation.ignition.client.gateway_interface.GatewayException: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Error sending email.
2

8.1.24 added support for OAuth connections for SMTP servers, which shouldn't have but definitely could have affected this code path. You should file a ticket with support.

3

ok, will do, good to know the OAuth was added though, as I am being told I will need this soon...

1 Like
4

Are you running this 8.1.25 version on the same system (i.e. source IP) as your original 8.1.19? I'd expect that if you've got an SMTP relay without authentication (as it looks from your invocation example), it is probably setup to whitelist client IP addresses on your network. You might need to work with your IT dept to get your test machine added.

2 Likes
5

Hmm, that's possible, although the 8.1.25 machine is the test server for the 8.1.19 production machine, so I'm pretty sure we were able to previously send from it. But it could have been blacklisted due to lack of use, who knows? I will see if I can check on that.

Thanks

6

Wait! What?

That's not a test machine, that's a "pretend to test and pray" machine. That is, it isn't a legitimate test machine for an 8.1.19 production machine. It only makes sense as a pre-upgrade test, but your phrasing suggests not.

1 Like
7

It's the only thing I have other than PROD, so yes, it's a pre-upgrade test machine

8

Thanks for that Kevin, that was the problem, I forgot that I have to whitelist servers now.