Sending Email Error- Read timed out

Ignition
1

I’m sending an email with system.net.sendEmail. The email sends fine, however I get this exception showing a gateway read timeout:

Java Traceback:

	at org.python.core.Py.JavaError(Py.java:495)
	at com.inductiveautomation.factorypmi.application.script.builtin.ClientNetUtilities._sendEmail(ClientNetUtilities.java:174)
	at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:156)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)
	at org.python.core.PyReflectedFunction.__call__(PyReflectedFunction.java:186)
	at com.inductiveautomation.ignition.common.script.ScriptManager$ReflectedInstanceFunction.__call__(ScriptManager.java:429)
	at org.python.core.PyObject.__call__(PyObject.java:320)
	at org.python.pycode._pyx56.sendCallLogMailAttachments$1(<buffer>:39)
	at org.python.pycode._pyx56.call_function(<buffer>)
	at org.python.core.PyTableCode.call(PyTableCode.java:165)
	at org.python.core.PyBaseCode.call(PyBaseCode.java:301)
	at org.python.core.PyFunction.function___call__(PyFunction.java:376)
	at org.python.core.PyFunction.__call__(PyFunction.java:371)
	at org.python.pycode._pyx56.f$0(<buffer>:45)
	at org.python.pycode._pyx56.call_function(<buffer>)
	at org.python.core.PyTableCode.call(PyTableCode.java:165)
	at org.python.core.PyCode.call(PyCode.java:18)
	at org.python.core.Py.runCode(Py.java:1275)
	at org.python.core.Py.exec(Py.java:1319)
	at org.python.util.PythonInterpreter.exec(PythonInterpreter.java:215)
	at org.python.util.InteractiveInterpreter.runcode(InteractiveInterpreter.java:89)
	at org.python.util.InteractiveInterpreter.runsource(InteractiveInterpreter.java:70)
	at com.inductiveautomation.ignition.designer.gui.tools.jythonconsole.JythonConsole$InterpreterWorker.doInBackground(JythonConsole.java:476)
	at com.inductiveautomation.ignition.designer.gui.tools.jythonconsole.JythonConsole$InterpreterWorker.doInBackground(JythonConsole.java:464)
	at javax.swing.SwingWorker$1.call(SwingWorker.java:295)
	at java.util.concurrent.FutureTask.run(FutureTask.java:266)
	at javax.swing.SwingWorker.run(SwingWorker.java:334)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at java.lang.Thread.run(Thread.java:748)
Caused by: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:341)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:501)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:273)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendEmail(GatewayInterface.java:681)
	at com.inductiveautomation.factorypmi.application.script.builtin.ClientNetUtilities._sendEmail(ClientNetUtilities.java:170)
	... 31 more
Caused by: java.net.SocketTimeoutException: Read timed out
	at java.net.SocketInputStream.socketRead0(Native Method)
	at java.net.SocketInputStream.socketRead(SocketInputStream.java:116)
	at java.net.SocketInputStream.read(SocketInputStream.java:171)
	at java.net.SocketInputStream.read(SocketInputStream.java:141)
	at sun.security.ssl.InputRecord.readFully(InputRecord.java:465)
	at sun.security.ssl.InputRecord.read(InputRecord.java:503)
	at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:983)
	at sun.security.ssl.SSLSocketImpl.readDataRecord(SSLSocketImpl.java:940)
	at sun.security.ssl.AppInputStream.read(AppInputStream.java:105)
	at java.io.BufferedInputStream.fill(BufferedInputStream.java:246)
	at java.io.BufferedInputStream.read1(BufferedInputStream.java:286)
	at java.io.BufferedInputStream.read(BufferedInputStream.java:345)
	at sun.net.www.http.HttpClient.parseHTTPHeader(HttpClient.java:735)
	at sun.net.www.http.HttpClient.parseHTTP(HttpClient.java:678)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1587)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1492)
	at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:347)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:421)
	... 34 more
Traceback (most recent call last):
  File "<buffer>", line 45, in <module>
  File "<buffer>", line 39, in sendCallLogMailAttachments
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.newGatewayException(GatewayInterface.java:341)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.getResponse(GatewayInterface.java:501)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendMessage(GatewayInterface.java:273)
	at com.inductiveautomation.ignition.client.gateway_interface.GatewayInterface.sendEmail(GatewayInterface.java:681)
	at com.inductiveautomation.factorypmi.application.script.builtin.ClientNetUtilities._sendEmail(ClientNetUtilities.java:170)
	at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:156)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:498)

com.inductiveautomation.ignition.client.gateway_interface.GatewayException: com.inductiveautomation.ignition.client.gateway_interface.GatewayException: Read timed out
>>>

Any thoughts/advice?

2

That suggests that the receiving mail gateway isn’t honoring all of the SMTP protocol formalities after receiving the email, and just dropping the connection. Are you getting the 2xx status code from the mail server indicating successful queuing?
The mail server’s logs would be needed to know for sure what’s happening.

3

Thanks for the quick response. The smtp mail server is office365. So not sure how to go about that. Any advice there?

4

Nope. Won’t touch them with a ten-foot pole.

2 Likes
5

lol, ok, so I’m happy to setup a different email account. It was struggle to get it working with that account from day one, but something seems to have changed in 7.9.5 as this error only started following my update.

6

I would set up a local SMTP server Clint. You will have to play with your dns settings and set up DKIM and SPF records, but it will work solid.

1 Like
7

Thanks Kyle, I’ll go down that road. Appreciate the help guys.