One of our customers reached out today, saying that sending alarm emails no longer works (for the last few days).
When I try sending a test email from the Ignition gateway Test SMTP Server page, this is what I get back:
And this is in the logs:
ScriptDispatcher 30May2023 13:38:21 ([default]Valalta/Alarmi/avg_kisik_bazen3, alarmActive) Error executing tag event script: Traceback (most recent call last): File "", line 2, in alarmActive File "", line 18, in sendAlarmEmail nested exception is: javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate) at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:2055) at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:697) at javax.mail.Service.connect(Service.java:386) at javax.mail.Service.connect(Service.java:245) at javax.mail.Service.connect(Service.java:194) at javax.mail.Transport.send0(Transport.java:253) at javax.mail.Transport.send(Transport.java:124) at com.inductiveautomation.ignition.gateway.smtp.SmtpManagerImpl.sendMailWithRetries(SmtpManagerImpl.java:215) at com.inductiveautomation.ignition.gateway.smtp.SmtpManagerImpl.sendEmail(SmtpManagerImpl.java:181) at com.inductiveautomation.ignition.gateway.script.GatewayNetUtilities._sendEmail(GatewayNetUtilities.java:67) at com.inductiveautomation.ignition.common.script.builtin.AbstractNetUtilities.sendEmail(AbstractNetUtilities.java:149) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) javax.mail.MessagingException: javax.mail.MessagingException: Could not connect to SMTP host: mail.valalta.hr, port: 465; nested exception is: javax.net.ssl.SSLHandshakeException: No appropriate protocol (protocol is disabled or cipher suites are inappropriate)
What does that mean?
Can anybody shed some light...?
On the Ignition gateway, the configuration is not changed for the last 5 years.
To me, it seems that their IT has changed something regarding SMTP email sending...
And the Ignition version is:
