IT at my place of work just installed Dell SecureWorks on our Ignition gateway and now Ignition will not start. IT says that the SecureWorks also has a service named Ignition! In gateway control utility, when I start Ignition, it says
I used the 7.9.16 installer and I never saw a prompt to rename the service. Can I manually rename it somewhere? I had to uninstall the security software, then reinstall Ignition. Installing Ignition after the security install did not fix it.
You can change the service name in ignition.conf and then re-run the install-ignition.bat file (not the whole installer, just the batch file in the directory where you installed Ignition).
I was able change the Ignition service name, but the GCU still is trying to use the old service name of just Ignition. I edited the conf file, then ran the install-ignition bat file. Anything else I missed?
Just to put a finishing touch on this, there are two ways to do this if you want to alter the Ignition service name:
7.9 and 8.1 after the install:
update the wrapper.name=Ignition value in Ignition.conf to some other name (make sure its not already installed on the system before you modify this)
8.1 install
the installer offers the option to modify the service name in the GUI (along with feedback if its already taken) as well as in the CLI via the serviceName argument or in the interactive CLI.