Shelving an Alarm from a Remote Tag Provider

In Perspective I am using the standard Alarm Journal object to view alarms which are coming in via tags from a remote tag provider. It is worth noting that the actual alarms definitions are defined on the remote gateway.

From this “front-end” server I am able to Acknowledge the remote alarms, however I am NOT able to Shelve them, it just ends up with either a loading icon indefinitely, or a message with a message like: “Unable to Shelve Alarm”

What settings govern this mechanism of shelving remote alarms?

Found it @plo