SMS Acknowledgment Issue Using Twilio

Ignition
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1

I am working on a Ignition vision project where I need to acknowledge alarms through SMS.
Whenever alarm occurs I receive an SMS (attached) but I am not being able to respond to that SMS.

Process I have followed so far:

  1. Setup a trial account on Twilio.
  2. Made my ignition gateway publicly accessible.
  3. Configured Twilio account on Ignition. (Public Hostname: [IP of my gateway] | Public Port: 8088)
  4. Created a notification profile and enabled SMS acknowledgment.
  5. Configured a notification pipeline.
  6. Configured an alarm on a tag and passed notification pipeline in Active and Ack. pipeline fields.

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Do I need to make changes on my Twilio console? a function or a webhook? I am new to Twilio and would really appreciate a detailed response.

1 Like
2

any findings on this? I was in the same boat. I got it working with the trial account. Went ahead with full account and messages go out, but for some reason the acknowledgements don't seem to be acknowledging on the gateway when responding via text. Not sure why.

3

The original post shows that the phone failed to send the SMS. Not an ignition issue, some issue with their phone or the Twilio server.
If you go into the Twilio console, you can look at the sent and received SMS and verify if Twilio is even seeing the response.

1 Like
6

yes. Twilio shows it sending and receiving. So I think it's something on the Ignition end in my case.

7

Is the twilio notification profile showing "connected" and not showing any errors?
Also check your logs for any errors.

8

I didn't have any errors on the Ignition side. I did find the error log on the Twilio end that lead me to my Public port needing to be corrected in Ignition settings. I had it at the default of 80. All works now!

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3 Likes