SMS Alarm Pipeline

Ignition
1

Hi,

I have successfully configured SMS notifications through an AirLink module, and the messages are being received correctly.

The issues I am seeing now are the following:

  • Some alarm notifications are being split into two SMS messages. It seems that SMS may have a limit of 160 characters. Can anyone confirm if this is the case, and whether there is any way to bypass this limit, perhaps through the AirLink itself?
  • Also, it would be great to have a fixed token code for acknowledging alarms. At the moment, a new acknowledgment code is generated for each individual alarm. If we receive 20 alarms in a row, it becomes quite difficult to track and acknowledge them individually.

Ideally, we would like to send a single SMS reply to acknowledge all active alarms.

Thanks!

2

I think the only way to achieve this will be to turn on consolidation: Notification Block | Ignition User Manual

All notifications use a unique code for the pair of (user + events) so the user and event(s) can be identified.

3

Yeah unfortunately consolidation is the only solution to dealing with alarm spam. It would be handy nice if Inductive could add an optional flag to allow ack all previous upon confirmation.

For the 160 character limit unfortunately the Airlink doesn't support MMS so even if Ignition added the capability I don't think it could send longer messages. Try to truncate your alarms as best possible to reduce the letter count.