Aim: As a user, I need to acknowledge the alarm by sending an acknowledgement reply to the SMS Alarm Notification.
SMS Notification Profile had been created in Ignition Gateway to send SMS to ordered lists of users in the event of an alarm using Twilio account (Trial).
I’m able to receive an Alarm Notification Message in the event of an alarm along with acknowledgement. But I’m not able to acknowledge the alarm due to reply message failure (Ref: Attachment 1).
Configurations Done in Gateway:
- Config > Alarming > Alarm Notification Profiles (Ref: Attachment 2)
- Config > Twilio > Twilio Account (Ref: Attachment 3)
- Config > System > Module Configuration (Ref: Attachment 4)
Is there any particular configuration to be done in Twilio account(www.twilio.com) to link inbound messages to Ignition or is there any further configuration I missed in ignition Gateway to reach Aim(Mentioned above).
Kindly help me to fix the issue.