SMS Raven

General Discussion
1

I am in need of help to diagnose this problem…Any feedback is appreciated

2:31:31 PM SmsNotificationProfile [name=SMS] Error sending notification to 6364660265…

java.io.IOException: java.util.concurrent.TimeoutException
at com.inductiveautomation.ignition.alarming.notification.sms.airlink.AirlinkUdpConnection.sendSms(AirlinkUdpConnection.java:112)
at com.inductiveautomation.ignition.alarming.notification.sms.profile.SmsNotificationProfile$2.run(SmsNotificationProfile.java:194)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.util.concurrent.TimeoutException
at java.util.concurrent.CompletableFuture.timedGet(Unknown Source)
at java.util.concurrent.CompletableFuture.get(Unknown Source)
at com.inductiveautomation.ignition.alarming.notification.sms.airlink.AirlinkUdpConnection.sendSms(AirlinkUdpConnection.java:105)
… 8 more

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2:31:31 PM AirlinkUdpConnection [host=192.168.2.137] Error sending SMS.

java.util.concurrent.TimeoutException
at java.util.concurrent.CompletableFuture.timedGet(Unknown Source)
at java.util.concurrent.CompletableFuture.get(Unknown Source)
at com.inductiveautomation.ignition.alarming.notification.sms.airlink.AirlinkUdpConnection.sendSms(AirlinkUdpConnection.java:105)
at com.inductiveautomation.ignition.alarming.notification.sms.profile.SmsNotificationProfile$2.run(SmsNotificationProfile.java:194)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

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2

This tells us that the connection is timing out. Do you have all of the necessary ports open in your firewall? I would recommend following the connection guide for this device. I know this device had very specific settings

support.inductiveautomation.com … etup-guide