SMTP profile test failing using Gmail SMTP

Ignition
1

I have set up a GMail SMTP profile and I am trying to test it but I am getting this error

javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/?p=BadCredentials g13sm65121lfc.52 - gsmtp

I have also set up a SendInBlue SMTP profile and when I test it I am getting this error

javax.mail.AuthenticationFailedException: 530 Invalid username or password

I am new to setting up alarms, pipelines and SMTP profiles so I am unsure what I am missing. Any help is welcome. Thanks

2

Did you visit https://support.google.com/mail/?p=BadCredentials to learn more?

Gmail doesn’t support SMTP by default any more, you have to explicitly opt into legacy / insecure application access or whatever they call it. If that’s still allowed.

With SendInBlue I don’t know how else to interpret the error other than you’ve specified the wrong username and or password in your email profile. Maybe the username needs the “@whatever” suffix or maybe it doesn’t?

1 Like
3

Or 530 was hardcoded to "Invalid username or password" somewhere along the line

@Kevin.Herron hit the nail on the head. Allow less secure apps and try again--you'll have to do this anyway. I've personally dealt with this same thing and in my case "invalid username or password" was a red herring

The username is the full username, user@example.com

1 Like
4

I think that gmail also sends an email that you have to click a link on or something when you initially try to send the email from Ignition to allow that app to send email. going off memory so I may be wrong, but def check the inbox.

1 Like
5

Some notes on Sendinblue:

I did have to open a support ticket to activate transactional emails at Sendinblue. For my issue, they had responded the same day. I think it also helped that I put in links to Redmine and Inductive Automation to give them a complete picture of what we do.

After it’s activated, you need to go to https://account.sendinblue.com/advanced/api#tab-api-smtp and create an SMTP key, which becomes the password in your Ignition SMTP profile.

2 Likes
6

On the "535 5.7.8" error, I've been having the same issue and turning on the "Less Secure Apps" on my inbox helped.

Found the helpful link here:

7

In 8.1.24+ there is support for OAuth clients and an OAuth email/SMTP profile, which is what should be preferred when doing email with Google, Office365, etc...

2 Likes
8

We're on an older vesion but I will definitely take note of this. Thank you!