My experience has been that support has been the best of any company I have dealt with. The guys that answer on this forum are the developers themselves. They not only know the code, they wrote it and are still writing it.
Sometimes it takes a day or two to get an answer to your post. But that’s because their busy coding. A polite bump will usually get a response. If you do need an answer right away give them a call. The web site says calls cost unless you have a support contract. If you have a bug though, they seem pretty happy to fix things up and worry about $$ later.
Bump: a new post on a thread that has being inactive for a while that adds no new information. It’s sole purpose is to remind people that someone is expecting a response and feels neglected because they haven’t got one.