Sync warning: Unable to send updates to client

If you hover over the Sync logger name on the left of the message, what’s the full name that shows in the tooltip?

I think you might want to turn off the perspective.ClientSession.Sync logger.

3 Likes

Bumping this. Is this a bug? Some misconfiguration on a Perspective page?

Would also like to bump this for a better solution than disabling the logger or rebooting the gateway.

At this stage the underlying issue has not been replicated. If anyone is consistently running into this issue, we would like to gather more information to hopefully help with replicating in order to get this fixed. Please reach out to support to get a ticket opened up and reference IGN-8727.

8.1.42 still same issue

Open a support ticket as requested by the response above.

By any chance, do you already have a way to solve this? It’s a very repetitive log, and I’m not sure if it affects performance

I was under the impression that this is unavoidable, at least once, when a user closes an extra tab of a client session.

Same issue on latest version 8.1.48

We still see this issue all the way up to 8.1.48 as well. One of our customers has 12 gateways and they are all identical configurarion and they sync all views and UDTs with EAM, but the issue only happens on one gateway and not on the others.

We just turn it off in the logback.xml when we see it so that the disable persists service restarts.

@avaughn , let me know if you want any gateway backups from their gateways.

We were able to get resources from others reaching out through support, so I don't believe we need anything further at the moment. I'll reach back out if we end up needing anything additional though.

Ok, we have it happening right now on a gateway if you care to look at it.

We have the same issue at the moment and we would like to avoid a gateway restart. I have tried some crude methods but to no avail. This does not work:
Renaming the projcet,
Disabling the project
Deleteing the project

same issue in 8.1.33