system.net.sendEmail() Email Failed to process message due to a permanent exception with message... Actual verdict is RefuseQuota,

Ignition
1

Hi,

I am sending email with ignition using system.net.sendEmail(...) function. Everything was working fine until I created a loop that was sending multiple emails by mistake. Now I get the following error:

caused by com.sun.mail.smtp.SMTPSendFailedException: 554 5.2.0 STOREDRV.Submission.Exception:OutboundSpamException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]WASCL UserAction verdict is not None. Actual verdict is RefuseQuota, ShowTierUpgrade. OutboundSpamException: WASCL UserAction verdict is not None. Actual verdict is RefuseQuota, ShowTierUpgrade.[EndDiagnosticData] [Hostname=SJ2PR03MB7140.namprd03.prod.outlook.com]

I can still send an email with the address through Outlook. I tried to send an email with ignition using a fresh new address but I still have the same problem. Looks like the problem is related to ignition itself. What is the issue?

Thanks!

2

Outlook has blocked the incoming connection from your Ignition server (e.g. by hostname or other SMTP identifier), because it thinks you're a spammer.

You'll have to pursue with Microsoft. Good luck.

4 Likes
3

Hello, I am facing the same issue using alarm notification module. I am currently testing this using two outlook emails. First it was working, but after sending multiple notification emails, my alarm notification email to the on-call roster user is being identified as a spammer and emails are not sent to the user. I need to implement it on the company network having more security measures compared to a regular outlook email. How should I fix this issue to avoid missing alarms in real implementation?

4

Use OAuth.
And hope.

5

Thank you.