Troubleshooting Integration Suggestions

Ignition
1

I'm wanting to integrate some troubleshooting guides into our ignition system.

Example: we have faulted device, a button on the screen appears and when pressed takes them through our guide one question at a time (is the light blinking? "no" now try this, did this work "yes" bla bla bla)

Another idea is to have a chatbot on the screen that they can enter a question and the bot try's to find parts of our troubleshooting documentation that relates to their question maybe using AI or just simple keyword search

Also providing dynamic integration of our documentation on the screens... Example: You're on a VFD page so if you press a button it brings you to the documentation on that motor that someone else can update externally (maybe a google doc but I don't want them to have to login everytime to see it)

Just looking for ideas on executing these or other ideas for integrating documentation and anything relating to troubleshooting guides/help in the screens.

2

We have PDF manuals of our popups that we put into a database. Then we provide a help button on the popups to open the manual specific to that popup:
image The operator can then review the manual as needed. You could add troubleshooting etc...

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3

I would put documentation URLs into custom properties on tags or UDT instances. Use an indirect tag binding to retrieve where appropriate (with overlay opt-out) and show the documentation button when that property has a value.

I would use WebDev or my Blob server module to allow the user to retrieve from the gateway, avoiding the need for external links.

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