Trying to upgrade from 8.1 to 8.3. Running the 8.3 installer executable, I get an error, but it’s not clear what’s causing it. The log says “The trust relationship between this workstation and the primary domain failed,” but I don’t really know what that means. At first I thought it might’ve been because I was on my phone’s wifi hotspot, but I retried on a customer’s guest wifi and got the same result. Full install log file is below:
INFO [IgnitionInstaller ] [2025/09/23 08:13:56]: log location set to C:\Users\username\.ignition\install\install.log
INFO [IgnitionInstaller ] [2025/09/23 08:13:56]: log level set to 'INFO'
INFO [IgnitionInstaller ] [2025/09/23 08:14:03]: Install started in directory C:\Program Files\Inductive Automation\Ignition
INFO [IgnitionInstaller ] [2025/09/23 08:14:03]: 0%: Checking existing gateway's state
INFO [IgnitionInstaller ] [2025/09/23 08:14:03]: 0%: Configuring Install Actions
INFO [IgnitionInstaller ] [2025/09/23 08:14:04]: 0%: Executing Install Actions
INFO [IgnitionInstaller ] [2025/09/23 08:14:04]: 0%: Creating a gateway backup. This may take some time...
INFO [IgnitionInstaller ] [2025/09/23 08:14:12]: 0%: Gateway backup 'backup_2025923814.gwbk' creation complete
INFO [IgnitionInstaller ] [2025/09/23 08:14:12]: 0%: Stopping Gateway. This may take some time..
INFO [IgnitionInstaller ] [2025/09/23 08:14:18]: 0%: Gateway service stopped and uninstalled
INFO [IgnitionInstaller ] [2025/09/23 08:14:18]: 0%: Starting pre-install modifications
INFO [IgnitionInstaller ] [2025/09/23 08:14:18]: 0%: Deleting 'ignition.ico'
INFO [IgnitionInstaller ] [2025/09/23 08:14:18]: 0%: Deleting 'data/jar-cache'
INFO [IgnitionInstaller ] [2025/09/23 08:14:18]: 0%: Deleting 'lib'
INFO [IgnitionInstaller ] [2025/09/23 08:14:19]: 0%: Retaining 'lib\runtime\jre-win'
INFO [IgnitionInstaller ] [2025/09/23 08:14:19]: 0%: Starting Install Extraction
INFO [IgnitionInstaller ] [2025/09/23 08:14:19]: 0%: logs/
WARN [ActionController ] [2025/09/23 08:14:19]: An Error Has Occurred
com.inductiveautomation.ignition.installer.common.actions.InstallAction$HaltInstallException: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition'
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.install.ExtractInstallZipAction.execute(ExtractInstallZipAction.java:150)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107)
at com.inductiveautomation.ignition.installer.offline/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:355)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351)
at java.base/java.lang.Thread.run(Thread.java:840)
java.io.IOException: S-1-5-21-839522115-879983540-725345543-19493: The trust relationship between this workstation and the primary domain failed
at java.base/sun.nio.fs.WindowsUserPrincipals.lookup(WindowsUserPrincipals.java:149)
at java.base/sun.nio.fs.WindowsFileSystem$LookupService$1.lookupPrincipalByName(WindowsFileSystem.java:247)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.utils.IOUtils.setOwnership(IOUtils.java:395)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.utils.UnzipOperation.chown(UnzipOperation.java:220)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.utils.UnzipOperation.execute(UnzipOperation.java:182)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.install.ExtractInstallZipAction.execute(ExtractInstallZipAction.java:147)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107)
at com.inductiveautomation.ignition.installer.offline/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:355)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351)
at java.base/java.lang.Thread.run(Thread.java:840)
INFO [IgnitionInstaller ] [2025/09/23 08:14:19]: 0%: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition'
INFO [IgnitionInstaller ] [2025/09/23 08:14:21]: 0%: Installer action failure. Performing undo
INFO [IgnitionInstaller ] [2025/09/23 08:14:21]: 0%: Reverting new Ignition files
INFO [IgnitionInstaller ] [2025/09/23 08:14:21]: 0%: Reverting ''
INFO [IgnitionInstaller ] [2025/09/23 08:14:21]: 0%: Reverting 'user-lib'
INFO [IgnitionInstaller ] [2025/09/23 08:14:21]: 0%: Reverting 'user-lib\jdbc-bundled'
INFO [IgnitionInstaller ] [2025/09/23 08:14:21]: -91%: Install file revert complete
INFO [IgnitionInstaller ] [2025/09/23 08:14:21]: -91%: Reverting pre-install modifications
INFO [IgnitionInstaller ] [2025/09/23 08:14:25]: -91%: pre-install modifications reverted
INFO [IgnitionInstaller ] [2025/09/23 08:14:25]: -91%: Starting Gateway. This should only take a moment..
INFO [IgnitionInstaller ] [2025/09/23 08:14:29]: -91%: Gateway service started and installed
INFO [IgnitionInstaller ] [2025/09/23 08:14:29]: -91%: Revert of installer actions complete
ERROR [IgnitionInstaller ] [2025/09/23 08:14:31]: Unable to copy log file 'C:\Users\username\.ignition\install\install.log' to 'C:\Program Files\Inductive Automation\Ignition\logs\install_20250923-0814.log'
java.io.IOException: S-1-5-21-839522115-879983540-725345543-19493: The trust relationship between this workstation and the primary domain failed
at java.base/sun.nio.fs.WindowsUserPrincipals.lookup(WindowsUserPrincipals.java:149)
at java.base/sun.nio.fs.WindowsFileSystem$LookupService$1.lookupPrincipalByName(WindowsFileSystem.java:247)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.utils.IOUtils.setOwnership(IOUtils.java:395)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.utils.InstallLogger.copyLogFile(InstallLogger.java:293)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.AbstractInstaller.exit(AbstractInstaller.java:328)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.AbstractInstaller.exit(AbstractInstaller.java:304)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.exitSuccessfully(InstallerApplication.java:525)
at com.inductiveautomation.ignition.installer.common/com.inductiveautomation.ignition.installer.common.ui.graphical.components.Footer$FinishFooter.lambda$new$0(Footer.java:180)
at javafx.base/com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:86)
at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:234)
at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)
at javafx.base/com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)
at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)
at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at javafx.base/com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)
at javafx.base/com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:49)
at javafx.base/javafx.event.Event.fireEvent(Event.java:198)
at javafx.graphics/javafx.scene.Node.fireEvent(Node.java:8792)
at javafx.controls/javafx.scene.control.Button.fire(Button.java:203)
at javafx.controls/com.sun.javafx.scene.control.behavior.ButtonBehavior.mouseReleased(ButtonBehavior.java:208)
at javafx.controls/com.sun.javafx.scene.control.inputmap.InputMap.handle(InputMap.java:274)
at javafx.base/com.sun.javafx.event.CompositeEventHandler$NormalEventHandlerRecord.handleBubblingEvent(CompositeEventHandler.java:247)
at javafx.base/com.sun.javafx.event.CompositeEventHandler.dispatchBubblingEvent(CompositeEventHandler.java:80)
at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:234)
at javafx.base/com.sun.javafx.event.EventHandlerManager.dispatchBubblingEvent(EventHandlerManager.java:191)
at javafx.base/com.sun.javafx.event.CompositeEventDispatcher.dispatchBubblingEvent(CompositeEventDispatcher.java:59)
at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:58)
at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at javafx.base/com.sun.javafx.event.BasicEventDispatcher.dispatchEvent(BasicEventDispatcher.java:56)
at javafx.base/com.sun.javafx.event.EventDispatchChainImpl.dispatchEvent(EventDispatchChainImpl.java:114)
at javafx.base/com.sun.javafx.event.EventUtil.fireEventImpl(EventUtil.java:74)
at javafx.base/com.sun.javafx.event.EventUtil.fireEvent(EventUtil.java:54)
at javafx.base/javafx.event.Event.fireEvent(Event.java:198)
at javafx.graphics/javafx.scene.Scene$MouseHandler.process(Scene.java:3897)
at javafx.graphics/javafx.scene.Scene.processMouseEvent(Scene.java:1878)
at javafx.graphics/javafx.scene.Scene$ScenePeerListener.mouseEvent(Scene.java:2623)
at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:411)
at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler$MouseEventNotification.run(GlassViewEventHandler.java:301)
at java.base/java.security.AccessController.doPrivileged(AccessController.java:399)
at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler.lambda$handleMouseEvent$2(GlassViewEventHandler.java:450)
at javafx.graphics/com.sun.javafx.tk.quantum.QuantumToolkit.runWithoutRenderLock(QuantumToolkit.java:423)
at javafx.graphics/com.sun.javafx.tk.quantum.GlassViewEventHandler.handleMouseEvent(GlassViewEventHandler.java:449)
at javafx.graphics/com.sun.glass.ui.View.handleMouseEvent(View.java:551)
at javafx.graphics/com.sun.glass.ui.View.notifyMouse(View.java:937)
at javafx.graphics/com.sun.glass.ui.win.WinApplication._runLoop(Native Method)
at javafx.graphics/com.sun.glass.ui.win.WinApplication.lambda$runLoop$3(WinApplication.java:184)
at java.base/java.lang.Thread.run(Thread.java:840)