I’m using a notification block to send alarms and have it set up in a way where the first profile in the block is a Twilio one, and the second is an Email one. The behavior I would expect from this (and that I was almost certain I had observed before) was that if a user it tries to send to doesn’t have an SMS number configured, that it would try the next profile in the notification block, in this case email.
Currently what is happening is that when the user doesn’t have an SMS number, I get an error in the logs and the email is never sent.
Is this a bug? Or am I just mistaken as to what the behavior should be? Is there a workaround if that’s the case?