Unable to deserialize resource - Perspective designer

[uy_huynh]

Updating from old laptop win 10 to new laptop win 11. Having this problem on the win 11, the old laptop win 10 working fine. This problem happens to all views.
Tried following:
-Remove SSL
-Restart Server
-Create new perspective on local host ( the main host is running on virtual server)
Thinking about group policies security might be the problem blocking softwares required by Ignition. Any ideas?

com.teamdev.jxbrowser.navigation.TimeoutException: Failed to execute task within 45 seconds.
at com.teamdev.jxbrowser.navigation.internal.NavigationImpl.loadAndWait(NavigationImpl.java:250)
at com.teamdev.jxbrowser.navigation.internal.NavigationImpl.loadUrlAndWait(NavigationImpl.java:106)
at com.teamdev.jxbrowser.navigation.internal.NavigationImpl.loadUrlAndWait(NavigationImpl.java:93)
at com.teamdev.jxbrowser.navigation.internal.NavigationImpl.loadUrlAndWait(NavigationImpl.java:85)
at com.teamdev.jxbrowser.engine.internal.EngineImpl.newBrowser(EngineImpl.java:559)
at com.inductiveautomation.perspective.designer.workspace.design.BrowserPanel.(BrowserPanel.java:139)
at com.inductiveautomation.perspective.designer.workspace.ViewResourceEditor.init(ViewResourceEditor.java:364)
at com.inductiveautomation.perspective.designer.workspace.ViewResourceEditor.init(ViewResourceEditor.java:68)
at com.inductiveautomation.ignition.designer.tabbedworkspace.ResourceEditor.loadResource(ResourceEditor.java:64)
at com.inductiveautomation.ignition.designer.tabbedworkspace.ResourceEditor.(ResourceEditor.java:39)
at com.inductiveautomation.perspective.designer.workspace.ViewResourceEditor.(ViewResourceEditor.java:130)
at com.inductiveautomation.perspective.designer.workspace.ViewWorkspace.newResourceEditor(ViewWorkspace.java:347)
at com.inductiveautomation.ignition.designer.tabbedworkspace.TabbedResourceWorkspace.open(TabbedResourceWorkspace.java:246)
at com.inductiveautomation.perspective.designer.workspace.pageconfig.RecentlyModified$RecentViewsTiles$Tile.openView(RecentlyModified.java:242)
at com.inductiveautomation.ignition.client.util.gui.Listen$1.mousePressed(Listen.java:52)
at java.desktop/java.awt.AWTEventMulticaster.mousePressed(Unknown Source)
at java.desktop/java.awt.Component.processMouseEvent(Unknown Source)
at java.desktop/javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.desktop/java.awt.Component.processEvent(Unknown Source)
at java.desktop/java.awt.Container.processEvent(Unknown Source)
at java.desktop/java.awt.Component.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Container.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Component.dispatchEvent(Unknown Source)
at java.desktop/java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.desktop/java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.desktop/java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.desktop/java.awt.Container.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Window.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.Component.dispatchEvent(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEventImpl(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.desktop/java.awt.EventQueue$4.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.desktop/java.awt.EventQueue$5.run(Unknown Source)
at java.desktop/java.awt.EventQueue$5.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
at java.desktop/java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.desktop/java.awt.EventDispatchThread.run(Unknown Source)

Ignition v8.1.15 (b2022030114)
Java: Azul Systems, Inc. 11.0.14.1

[pturmel]

Compare the list of installed modules between the two systems. I suspect one or more is missing or malfunctioning.

[uy_huynh]

Hi pturnmel,
Thanks for the reply. I’ve checked the installed modules and they are fine. Also, I tried uninstall and install the perspective and still having problem above. The virtual server win 10 is running fine, old laptop win 10 running fine, problem only happens on the new one win 11.
Going to discuss with IT to see if any softwares required by Ignition is being blocked or not

[uy_huynh]

No luck! Guys, Is there anyway to find softwares required by Ignition perspective modules are being blocked by system?

[josborn]

You may want to contact support for this.
As for processes to check, start here:

I have also seen this behavior when you don't have enough memory, though that has been an intermittent issue for me.

Edit: See if this post is helpful:

Perspective Issue (Designer only) - Unable to deserialize resource ___

We spent a lot of the morning and after lunch working on the issue and finally uncovered the problem: our group policy had some of the software required by Ignition blocked by a program called AppLocker. Why it wasn’t an issue on the previous gateway machine, I am not sure - I’d assume that machine had some privilege that the new gateway did not. When he figured out how to see the blockages, he was able to whitelist the software in our group policy and the issue was resolved. Thank you and y…

[uy_huynh]

IT guy just whitelisted the app locker based on the answer above. Still had no luck! Win 11 is quite annoyed

[josborn]

@Perspective Issue (Designer only) - Unable to deserialize resource ___

blocked by a program called AppLocker

I would not expect whitelisting AppLocker to do anything, since it appears that it is what is blocking something ignition needs to run. The running joke is that every other windows release is a disaster, my IT has no plans on installing windows 11 at this time.