Unable to load any projects because of 'lookup error'

Ignition
1

I booted up Ignition one day to start working. I logged in successfully to the designer and got to the screen where you select a project. However, when I tried to load a project, it would give me this error:

[quote]LookupError: no codec search functions registered: can’t find encoding ‘utf-8’

Ignition v7.7.2 (b2014121709)
Java: Oracle Corporation 1.8.0_60[/quote]

I’ve tried re-installing Java, updating to the latest version available to me, and looked all around the internet but I’ve been unable to fix this issue. All I know is that no projects will load, from the designer or from the Gateway directly running as a client. None of my coworkers have had this issue, and our laptops are all standardized.
I have 2 questions:
A: Is there something I did to cause this that I should avoid, or did it just sorta happen (This one is less important)
B: How do I fix this so I can get back to work? (This one is extremely important)

2
  1. Does the native client launcher work?
  2. Can you get a gateway backup?
  3. If you can get a gateway backup, do so, then try to restore it on another system running a clean install of 7.7.8.
  4. If that restores successfully and you can launch projects, then I would say to uninstall and reinstall Ignition on your main computer - and while you’re doing that, update to 7.7.8.

I found some internal tickets with the same LookupError related to 7.6 -> 7.7 migration; nothing that should have occured at 7.7.2 but it’s hard to tell. In either case, a clean install should be the ‘nuclear option’ that resolves things - and as long as you’ve got a .gwbk nothing will be lost.

3

Native client launchers don’t seem to work, they give the same answer. I’ll try what you suggested the next time we’re shut down for maintenance. Thanks for your help