Unable to save session props.

Ignition
1

Dear Technical Support Team,

I am experiencing an issue in Ignition Perspective v8.3.2 where I am unable to save the Session Props configuration.

Issue Description:

  • Unable to save changes made to Session Props.
  • The save operation does not complete successfully.
  • This issue is preventing further configuration and testing of the Perspective project.

Environment:

  • Ignition Version: 8.3.2
  • Perspective Module: Installed
  • Operating System: Windows
  • Java Version: Azul JDK 17 (if applicable)

Troubleshooting Performed:

  • Created a new project and a new view.
  • Restarted the Ignition Gateway.
  • Verified that the Perspective module is installed and the Gateway is running.
  • The issue still persists.

Could you please assist in identifying the root cause of this issue? Kindly let me know:

  1. The possible reason why Session Props cannot be saved.
  2. Whether this is a known issue with Ignition Perspective v8.3.2.
  3. Any recommended troubleshooting steps or patches to resolve the problem.

If required, I can provide the Gateway logs, Designer logs, screenshots, and any additional information that may help with the investigation.

Your prompt assistance would be greatly appreciated.

Thank you.

Best regards,

Error-window
Error-window1283Ɨ704 120 KB

Error.txt (3.5 KB)

Sureshkumar Mani

2

This is not technical support, it's a forum full of volunteers.

If you need prompt assistance then call, email, or open a support ticket on the support portal.

3

I'm on v8.1 still, but I see this error a lot of times when I take my laptop to a different plant with the designer still open. I usually get a different IP address once re-connected which seems to break things often.

Close all of your open views in the designer and re-open them, or restart the designer completely if you haven't already tried.