Unable to start Ignition Service

General Discussion
1

Hi,
I have an installation of 8.1.5 that has been running since 2021 and the customer contacted me saying that the system is not running. I still have the installed file on the server I try to re-run it thinking it will prompt me to modified the existing components but nothing it went like it try to install a new version but it again failed to start the service see below for the wrapper log file and I have the following:

STATUS | wrapper | 2025/02/18 16:38:37 | Java Service Wrapper Standard Edition 64-bit 3.5.42
STATUS | wrapper | 2025/02/18 16:38:37 | Copyright (C) 1999-2020 Tanuki Software, Ltd. All Rights Reserved.
STATUS | wrapper | 2025/02/18 16:38:37 | http://wrapper.tanukisoftware.com
STATUS | wrapper | 2025/02/18 16:38:37 | Licensed to Inductive Automation for Inductive Automation
STATUS | wrapper | 2025/02/18 16:38:37 |
ERROR | wrapper | 2025/02/18 16:38:38 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4).
ADVICE | wrapper | 2025/02/18 16:38:38 | Please set wrapper.java.version.output to TRUE, relaunch the Wrapper to print out the Java version output, and send the log file to support@tanukisoftware.com.
STATUS | wrapper | 2025/02/18 16:38:38 | Launching a JVM...
ERROR | wrapper | 2025/02/18 16:38:38 | JVM exited while loading the application.
INFO | wrapperm | 2025/02/18 16:38:42 | Waiting to start...
STATUS | wrapper | 2025/02/18 16:38:44 | Reloading Wrapper configuration...
ERROR | wrapper | 2025/02/18 16:38:44 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4).
ADVICE | wrapper | 2025/02/18 16:38:44 | Please set wrapper.java.version.output to TRUE, relaunch the Wrapper to print out the Java version output, and send the log file to support@tanukisoftware.com.
STATUS | wrapper | 2025/02/18 16:38:44 | Launching a JVM...

Any help I did find a note here in the forum with similar issue so I added the following line under the # Java Additional Parameters but no luck.

wrapper.java.additional.4=-XX:UseAVX=0

2

Can you upload/attach both the ignition.conf and the latest wrapper.log files?

3

While @Kevin.Herron may be trying to help, if this is critical, you may want to heed the typical warning given here for things like this:

You need to contact Support. This forum is not an official support venue.

4

Thanks Kevin, I will try to get the files tomorrow morning.

5

Wrapper and IgnitionConfig.zip (171.5 KB)
Kevin,
Attached you will find the wrapper log and the config I remove the line that I added since it did not do anything. If you need me to submit a tech support case let me know.

Thanks
Julio

6

If you have a plant down, don't wait--open a support ticket.

1 Like
7

Is there a wrapper-license.conf file in the main Ignition install dir?

It kind of seems like the install failed and now you have a mix of a files... might need to take a backup, do an uninstall, then install 8.1.45 fresh.

Support should be able to help you out with this so you don't accidentally lose any data.

8

Thanks I have backups of the application I will just need to request a to reset the license. Thanks I will give that I try.