Ignition Version 7.8.3 on Windows Server.
We need to completely remove everything associated with an old Ignition install on a server. The Ignition service is disabled. Restarting the service would cause bad things to happen in the plant. The server cannot be isolated to prevent these bad things from happening.
A long time ago I read some instructions about which directories to delete in order to accomplish this but am unable to find them again.
Thanks in advance for either pointing me in the correct direction or providing directions again!
It looks like the 7.8 documentation has a section on there for uninstalling on Windows. If your install location has the uninstaller it will automatically remove the service from your server and then backup some of the files. If you don’t want those backed up files you can delete them, the documentation shows where they are, but it’s basically all contained within the install location.
Will that delete all the tags, projects, etc.? We plan on installing 8.0 right after the uninstall and don’t want the new installation to pick up anything from the old.
For 7.8 the tags and projects are stored in the internal database, so it will delete those.
It appears that the 7.8 documentation linked above does not apply any more, or I have a separate problem. There is no Start Menu uninstall option, and doing the Windows uninstall does nothing except produce a popup stating “Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.” Yes, even logged in as a Windows administrator.
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For 8.1.36 I used the uninstall.exe and the service is still there. When trying to reinstall i get the following error. I did not see any documentation on what to do when the below happens.
The uninstall and reinstall is the only way i seen to get a default gateway, unless a backup was taken on initial install. That’s the goal for the Dev server.
In your gateway install directory, there should be an IgnitionGateway.exe and a folder “data” with a file in it named ignition.conf. If that all exists, then you should be able to remove the old service using a command prompt in Administrator mode using IgnitionGateway.exe -r ./data/ignition.conf while in the install directory.
If those files don’t exist, I usually get around this by downloading a zip install and extracting it to a folder and running the uninstall-ignition.bat that is included with it. If that doesn’t remove it, then go into the extracted zip install and locate the data/ignition.conf file and open it. Then at the very bottom there’s some properties for the service, make sure that the wrapper.name is exactly what the service name is, then try the uninstall-ignition.bat again.
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Thank you so much for that answer. After further investigating we found the answer. The original install was put on C: drive. then later was uninstalled but the files were not deleted from “x” years ago for some odd unknown reason.
So the new path/install was on the E: drive.
The solution was clicking uninstall from the C: version again and poof it went away.
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