Upgrade to 7.9.12 error

#1

Just upgraded to 7.9.12 (not ready to jump to 8). Get a gateway is faulted error. Any ideas?

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#2

Can you upload your wrapper.log file?

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#3

wrapper.log (1.2 KB)

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#4

Are you sure you’ve gotten those from the same system as the faulted gateway? Aside from being nearly empty they are dated 2018.

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#5

Yeah, just pulled them off of there. Just noticed that as well.

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#6

Ok, just tried to upload. Says file size is too big

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#7

Zip them first, probably just the wrapper.log and not any additional ones.

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#8

wrapper.zip (202.6 KB)

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#9

Is it possible your Java version changed or something?

Otherwise, I would try a clean install of 7.9.12 followed by restoring your gateway backup into it.

If that doesn’t work I think you’ll need to call into support so they can poke around.

The failure is happening here:

| E [SRContext                     ] [14:37:43]: Error during context startup. 
| java.lang.RuntimeException: Failed to get field handle to set library path
| 	at com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.addGatewayToLibraryPath(ModuleManagerImpl.java:468)
| 	at com.inductiveautomation.ignition.gateway.modules.ModuleManagerImpl.init(ModuleManagerImpl.java:341)
| 	at com.inductiveautomation.ignition.gateway.SRContext.startupInternal(SRContext.java:1241)
| 	at com.inductiveautomation.ignition.gateway.redundancy.RedundancyManagerImpl.startup(RedundancyManagerImpl.java:224)
| 	at com.inductiveautomation.ignition.gateway.SRContext.asyncInit(SRContext.java:1016)
| 	at com.inductiveautomation.ignition.gateway.SRContext.access$300(SRContext.java:289)
| 	at com.inductiveautomation.ignition.gateway.SRContext$2.run(SRContext.java:774)
| 	at com.inductiveautomation.ignition.common.execution.impl.BasicExecutionEngine$ThrowableCatchingRunnable.run(BasicExecutionEngine.java:518)
| 	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
| 	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
| 	at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
| 	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
| 	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
| 	at java.base/java.lang.Thread.run(Thread.java:835)

which is a method that hasn’t changed between 7.9.10 and 7.9.12, so something weird must be going wrong.

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#10

Yep, I just did a clean install and restored the gateway and getting the same error. Java did update.

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#11

If Java updated to anything beyond Java 8 that could be the problem.

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