Upgrader tool encountered an error : 1

Ignition
1

Looking for some help here. I am attempting to upgrading a backup CG from 8.1.31 to .36. The master upgraded just fine. This one encountered an error and I reverted back to avoid startup failure.

Java process exec failed with error code 1. (No other details provided) please see the SS below.

Any help is appreciated. Thanks All!

errorcode1

2

Nothing in an installer log file?

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3

2 attempts. here are the install logs

install_20240118-1447.log (209.7 KB)
install_20240118-1552.log (211.6 KB)

4

The first one failed because it couldn't move a file to or from a temp directory:

java.nio.file.NoSuchFileException: C:\Users\KYLE~2.JOO\AppData\Local\Temp\IgnitionInstaller\Uninstall.exe
   at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:85)
   at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:103)
   at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:108)
   at java.base/sun.nio.fs.WindowsFileCopy.move(WindowsFileCopy.java:334)
   at java.base/sun.nio.fs.WindowsFileSystemProvider.move(WindowsFileSystemProvider.java:293)
   at java.base/java.nio.file.Files.move(Files.java:1432)
   at com.inductiveautomation.ignition.installer.common@8.1.36/com.inductiveautomation.ignition.installer.common.actions.install.CreateUninstallerAction.createWindowsUninstaller(CreateUninstallerAction.java:245)

The second one failed because the "upgrader" (the common tool used to upgrade the ignition.conf file between Ignition versions) failed; unfortunately there's no more detail about why, but it could be related to file permissions or something similar to the first error. Do you have any hefty antivirus or other "security" software running on this gateway, or anything that might interfere with process launching, temp file creation, etc? Can you check in Windows' event viewer for any process launching failure entries around the time of the second install attempt?

I'd recommend contacting support as well if you want a live hand going through all this and collecting as much information as possible so we can fix this for next time. If it's just something you want to move past, I don't really have much advice beyond attempting the install a few more times :person_shrugging:

5

Thanks. We do have trendmicro on theses Azure AVDS the gateways run on. They are locked down to inbound traffic. Ill reach out to our systems engineering team and will loop in inductive support if we cannot resolve ourselves thanks!

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