Very slow Designer start

Ignition
1

I’m experiencing a rather frustrating issue: to start designer from the designer.jnlp file it takes up to 1 minute just for “Downloading application” and “Verifying application”, then 20 more seconds for “Analyzing local cache” and then after about 2 minutes I get finally to the Ignition Designer login page.
I googled around, looking for issues about the java web start technology, but whatever I tried, I got no performance improvement.
I’m running Ignition 7.6 on Windows 7 Professional, Norton Internet Security 21.3.0.12 (already tried to switch off all security features: no success), Java 1.7.0_60-b19.
That’s really a big issue for me, since I’m developing some Components with Eclipse and to see how they works I must switch the Designer off and on again quite often.

Any suggestion?
Thank you in advance

2

are you connected directly to the gateway or over a network using WiFi?

I have found connections using WiFi tend to be slower when connecting to the gateway

How busy is your network?
I have one customer that has several PLCs, several PV+ and several Ethernet VFDs all on the same subnet as the gateway. Connection is painfully slow.

.

3

Also another common issue has been Anti Virus software causing Jnlp files to load slowly as well. Are you currently running any type of AV software ?

4

Hallo James, hallo Curlyandshemp,

Gateway and Designer are running on the same PC.

Yes, I am: it is Norton Internet Security 21.3.0.12. I tried already to switch it off, but no success. To be honest, I tried to switch it off by using their commands shell, but I saw that the Norton Insernet Security Service keeps running nontheless (it is impossible to stop it, you can only disable it and then restart the PC).

What I see is that Ignition Designer starts a bit faster if I'm not connected to the Internet (I connect to the internet through an Internet Key).

Thank you in advance for your help
Regards

5

Since you are running AV software I would go into the settings for the firewall and approved programs section there should be some options to allow approved software to run unrestricted. I would add exceptions for Java and Ignition this should make it so it will stop doing real time scans on those programs processes.

6

I had the same problem ,I fixed allow the jawaws.exe to comunicate through Windows defender Firewall.
This is done via "Allow App through windows firewall " tool, other workaround is to use the native launcher .

Best Regards
Andrea