I have two ways to dial out from my phone system. Dialing 8 masks the extension behind the main number. #8 Allows the DID to be passed through. I need to dial #8 so when Ignition calls people, they can put that number in their address books and know that it is an alarm. I am connecting to my Avaya system via SIP to dial out.
However, When I put # in front of the number, it won’t dial. It never even hits the phone system when I look at the console there. I eventually get a “Call has exceed it’s permitted lifespan” error on the console. Dialing #8 works through the phone system.
I can change the #8 code to make this work, but it begs the question why it doesn’t.