Web Support Tickets doesn´t work

Ignition
1

Good afternoon.

At present, the web Support Tickets doesn´t work.

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Best Regards.

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2

I see the same thing if I try to go in from the IA Account screen but if from the home page I click on the user icon in the top right and then “My Support Tickets” it lets me view my open support tickets from there.

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3

This doesn’t work for me. When I click on My Support Tickets I’m directed to https://inductiveautomation.com/support/

4

Thanks for bringing this to our attention. I’ve notified the team responsible for that functionality, and I’m sure they’ll be taking a look shortly.

5

I’ve also noticed that a LOT of my older tickets have been removed… which is quite disturbing, as i would like to go back to revisit old issues to see what we did to fix them etc…
I only have 3 tickets viewable on the new webpage now, but i used to have over a dozen.

6

Hi,
Is this resolved? Is there something that needs to be done on our side?

Kind Regards,
Kumar

7

Hi Kumar,

I’m not aware of any issues, but also not involved with the department that maintains the support tools. I’ve notified members of that department of this thread so they can take a look and follow up with you if needed.

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8

Hi Kumar,

The issue reported in the original post of this thread was resolved. If you are still running into an issue with redirects or broken links, email website@inductiveautomation.com. If you are seeing a problem with your support tickets, email support@inductiveautomation.com.

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