I have users complaining that their sessions are timing out from inactivity, even when they are working in them. In my projects I have the setting for session inactivity timeout threshold set to 15 minutes, but I am getting the complaint from some of my users that they open up a new tab and see the session timeout within minutes of opening that new tab. I am wondering what exactly causes sessions to timeout and how can I mitigate this issue with my users?
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The activity timer, to the best of my understanding, is reset whenever a user clicks, types, or interacts with the session in some way. You can see this activity by opening the browser dev tools with Ctrl + Shift + i and going to the networking tab and selecting Socket to find and click on the websocket which will show the last activity time in epoc time. The unexpected timeouts may be a result of a discrepancy between the gateway time and the session time. Meaning that your gateway or session time may be out of sync which is resulting in the timeouts.
How can I determine is my gateway / session times are out of fix, what could be some causes and fixes of this?