We have two gateways set up (A & B). B is set up as a remote tag provider to A. Both of these gateways have the Perspective Module. When an alarm from gateway B is shelved in gateway A, the alarm successfully shelves (we've confirmed this by looking at the isShelved property in the Designer). However, the alarm becomes un-shelved if the alarm is intermittent (isActive becomes False, and then becomes True again).
We don't see this issue whenever we shelve the alarm in it's native gateway B. When we shelve the alarm originating from a tag provider in gateway B, the alarm remains shelved for the entire X duration.
We've ensure that the Allow Shelving setting is set to True (Gateway Network - Remote Alarm Shelving).
We're using Ignition 8.1.15