AirLink RV50 connected to office network. IP:192.168.192.31
Virtual Machine on my laptop (ignition gateway). IP:192.168.192.99, firewall disabled, UDP/TCP port 17341-17342 allowed in firewall. UDP port 17342 listening.
Ignition 7.9.12 running in Trial Version.
Ignition Alarm Notification Profile: Two-Way Enabled
I’m able to receive SMS alarm to my phone, but after i reply the ack code, the alarm is not acknowledged in Ignition. However, i can see from ACEmanager that the ack code has been received by the modem. I could also ping the igntion gateway from ACEmanager. It looks like ports UDP 17341/17342 are open.
The problem has been resolved. It was the format of the user phone number. I had to add the country code before my mobile number, because this is the number that ignition is seeing and it has to much the SMS user’s phone number to be able to acknowledge the alarm.
Hi Morgan,
Thank you for posting your solution, which helps me solve the same problem.
I included the country code in the Ignition user’s contact number so that it matches the one shown in the RV50. Then the user can acknowledge the alarm.
Done the same setting as above and receive SMS notifications but cannot acknowledge them. Modem receive the acknowledgement no as reply but the alarm is still unacknowledged. Running Ignition in trial mode. Modem is RV50X.
Are there any additional settings that need to be done in the modem or with UDP ports to make it work?
In the alarm notification profile setting, make sure Two-way Enabled option is ticked. And the Receive Port 17342 is not blocked by the firewall, might need to add the ports to your firewall.