I’m having issue acknowledging alarm through the SMS notification profile. I’m hoping someone can give me some help please.
I’m using Sierra wireless AirLink RV50 SMS modem and followed the ignition guideline below for modem settings.
AirLink RV50 connected to office network. IP:192.168.192.31
Virtual Machine on my laptop (ignition gateway). IP:192.168.192.99, firewall disabled, UDP/TCP port 17341-17342 allowed in firewall. UDP port 17342 listening.
Ignition 7.9.12 running in Trial Version.
Ignition Alarm Notification Profile: Two-Way Enabled
I’m able to receive SMS alarm to my phone, but after i reply the ack code, the alarm is not acknowledged in Ignition. However, i can see from ACEmanager that the ack code has been received by the modem. I could also ping the igntion gateway from ACEmanager. It looks like ports UDP 17341/17342 are open.
Ignition Alarm Notification Profile: