Failed in upgrading my gateway

[samer_samy]

Dears,
As you see below I got error message on my running gateway on 8.1.13 as I am trying to upgrade to latest version of SW 8.1.32.

Any advice here.

Regards,

[Transistor]

• Disc space?
• Permissions on the folder?

[samer_samy]

I run the setup file as administrator and I have enough space.

[Transistor]

See if there's an installation log.

Issues with upgrading from 8.0 to 8.1

Hi guys. I have Ignition running on two virtual machines. I upgraded from 8.0.17 to the latest version (8.1.20) on one of my VMs without any issues by downloading and running the exe install file. When I try to upgrade Ignition on the other VM, I get an error saying that “a running gateway was not detected” (see pic below). The gateway is definitely running so I’m not sure why I’m getting this error. [Gateway Not Detected]

[samer_samy]

INFO  [IgnitionInstaller        ] [2023/09/23 15:38:03]: log location set to C:\Users\invadmin\.ignition\install\install.log
INFO  [IgnitionInstaller        ] [2023/09/23 15:38:03]: log level set to 'INFO'
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:11]: Install started in directory C:\Program Files\Inductive Automation\Ignition
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:11]: 0%: Checking existing gateway's state
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:12]: 0%: Configuring Install Actions
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:12]: 0%: Executing Install Actions
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:12]: 0%: Creating a gateway backup. This may take some time...
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:13]: 0%: gwcmd missing timeout option, retrying without it
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:13]: 0%: Creating a gateway backup. This may take some time...
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:22]: 0%: Gateway backup 'backup_20239231539.gwbk' creation complete
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:22]: 0%: Stopping Gateway. This may take some time..
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:39]: 0%: Gateway service stopped and uninstalled
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:39]: 0%: Starting pre-install modifications
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:39]: 0%: Deleting 'data/jar-cache'
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:39]: 0%: Deleting 'lib'
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:40]: 0%: Retaining 'lib\runtime\jre-win'
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:41]: 0%: Starting Install Extraction
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:41]: 0%: IgnitionGateway.exe
WARN  [ActionController         ] [2023/09/23 15:39:41]: An Error Has Occurred
com.inductiveautomation.ignition.installer.common.actions.InstallAction$HaltInstallException: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition'
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.install.ExtractInstallZipAction.execute(ExtractInstallZipAction.java:150)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107)
   at com.inductiveautomation.ignition.installer.offline@8.1.32/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:336)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351)
   at java.base/java.lang.Thread.run(Thread.java:829)
java.nio.file.attribute.UserPrincipalNotFoundException: null
   at java.base/sun.nio.fs.WindowsUserPrincipals.lookup(WindowsUserPrincipals.java:147)
   at java.base/sun.nio.fs.WindowsFileSystem$LookupService$1.lookupPrincipalByName(WindowsFileSystem.java:244)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.utils.IOUtils.setOwnership(IOUtils.java:478)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.utils.UnzipOperation.chown(UnzipOperation.java:220)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.utils.UnzipOperation.execute(UnzipOperation.java:196)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.install.ExtractInstallZipAction.execute(ExtractInstallZipAction.java:147)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.lambda$execute$5(ActionController.java:106)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.wrapRunnableAction(ActionController.java:154)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.actions.ActionController.execute(ActionController.java:107)
   at com.inductiveautomation.ignition.installer.offline@8.1.32/com.inductiveautomation.ignition.installer.offline.OfflineInstaller.startInstall(OfflineInstaller.java:336)
   at com.inductiveautomation.ignition.installer.common@8.1.32/com.inductiveautomation.ignition.installer.common.ui.graphical.InstallerApplication.lambda$startInstall$9(InstallerApplication.java:351)
   at java.base/java.lang.Thread.run(Thread.java:829)

INFO  [IgnitionInstaller        ] [2023/09/23 15:39:41]: 0%: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition'
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:45]: 0%: Installer action failure. Performing undo
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:45]: 0%: Reverting new Ignition files
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:45]: 0%: Reverting ''
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:46]: 0%: Reverting 'user-lib'
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:46]: 0%: Reverting 'user-lib\jdbc-bundled'
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:46]: -89%: Install file revert complete
INFO  [IgnitionInstaller        ] [2023/09/23 15:39:46]: -89%: Reverting pre-install modifications
INFO  [IgnitionInstaller        ] [2023/09/23 15:40:07]: -89%: pre-install modifications reverted
INFO  [IgnitionInstaller        ] [2023/09/23 15:40:07]: -89%: Starting Gateway. This should only take a moment..
INFO  [IgnitionInstaller        ] [2023/09/23 15:40:12]: -89%: Gateway service started and installed
INFO  [IgnitionInstaller        ] [2023/09/23 15:40:12]: -89%: Revert of installer actions complete

[Transistor]

How much free space have you got on that drive? This guy found that 6 GB was not enough.

Installation problem windows server 2019

Hello, i have problem during installation of ignition 8.1.17. I have the following message after few seconds. Unable to extract files into: C:\Program Files\inductive Automation\Ignition [Ignition] Anyone can hel me with this thread? Thanks

See also,

Install error "Unable to extract install into 'C:program files\Inductive Automation\Ignition': java.lang.runtimeException:java.io.FileNotFoundException:

Windows 10 Enterprise version 1809 17763.1697 x64 operating system I get the following two errors when trying to install ignition on my computer. [Snag_50a4c6] [Snag_512b1d] I am a “Flex” user with rights to install software. I worked with our IT department and they get the same error and they have complete admin rights.

[samer_samy]

I have 44 Gb space ,No worries about space.

[Transistor]

You might need to open a ticket with IA support.

[samer_samy]

Thanks for your support, can u guide me how to open ticket.

[Transistor]

Look under "Support".

Industrial Automation Software Solutions by Inductive Automation

[samer_samy]

Solution done by Inductive automation support
Unable to upgrade Ignition from 8.1.13 to 8.1.32 receiving error:

An Error Has Occurred com.inductiveautomation.ignition.installer.common.actions.InstallAction$HaltInstallException: Unable to extract install into 'C:\Program Files\Inductive Automation\Ignition'

The stack trace points to it not being able find the Principal User

This typically occurs because the permissions/owner of the initial installation do not allow the current user to modify the install directory

https://stackoverflow.com/questions/12731277/setting-owner-of-a-file-in-java-ver-7-in-windows-xp-sp2

The initial owner of the Install directory seems to be 5-1-5-21-1056255678-1622950809-1427260136-60794

Modifying this to be invadmin through the Advanced Security settings on the Ignition folder allowed for the Gateway to upgrade successfully

Gateway seems healthy upon starting with all expected configurations

Perspective session also seems to be working as expected

[bao.nguyen]

Hi Samer,

Thank you for sharing the solution.
I got the same issue, and your post helped me!

Kind regards,

[drewdin]

How did you find the initial owner of the directory?

[drewdin]

never mind, i found it!