I was able to create a new project on the gateway, but not the designer. I wasn't able to upload the logs due to size. Filtering the logs doesn't seem to decrease the download size.
Is this only when trying to use one of the template projects? Can you reach this URL? https://api.inductiveautomation.com/v2/ignition/projects
And separately, can you download (in a web browser) the linked template projects? Might be something in your environment blocking those requests.
I am using a maker version, is it also no problem to contact support department and how to?
Btw, when access the link api.inductiveautomation.com/v2/ignition/projects it only returns a json template what should we do with it?
It's a JSON file that describes each project template.
Each template has an associated URL attribute.
Take that URL attribute, put it in your web browser, and see if you can download the result: